Landlord Team

Build the housing side of our mission.

The Landlord Team partners with property owners to open doors — literally. You'll learn how we approach landlords, present our program, and coordinate placements so families move in smoothly.

Owner relationships

Learn scripts and etiquette for landlord outreach and follow-up.

Placement workflow

Walk a unit from vacancy to signed lease with the right checkpoints.

Policy & compliance

Understand fair housing, documentation, and how we get paid.

Your training track

12 modules — self-paced, with a quiz after each one.

Module 1
Welcome & Overview
Meet the mission and understand your role.
Module 2
Your Daily Work
What a typical day looks like and how to track your work.
Module 3
Communication & Scripts
Learn the phone scripts and practice each response.
Module 4
Understanding Our Programs
Two pathways, one placement process.
Module 5
The Landlord Interest Form
Everything hinges on the form. This is how you get credit and how the owner gets moved forward.
Module 6
Compensation & Expectations
How you get paid, when, and what we expect.
Module 7
Policies & Guidelines
Lead ownership, confidentiality, and the rules of the road.
Module 8
Tips for Success
Mindset, time management, and relationship-building.
Module 9
Inside the Landlord Portal
See what your landlords see so you can answer their questions with confidence.
Module 10
Platform & Tools — Your Training Site
Master the tools you use every day: your personal referral link, the Landlord Interest Form flow, your dashboard, and how the site tracks the credit you're owed.
Module 11
Using the ITS CRM (Landlord Team)
Sign in to the CRM, log every landlord conversation, and move records through the pipeline.
Module 11
How You Get Paid
Your payout stages, when a payout is actually earned, and how to track it.

Finish, then get certified

Pass each quiz at 80% or above and download your completion certificate.

Sourcing clients instead? See the Client-Sourcing track